Terms of service

Terms of Service

Last updated: 11th April 2026

Welcome to Indus Terracotta. By accessing or using our website and services, you agree to be bound by these Terms of Service. Please read them carefully before using our site.

If you do not agree with any part of these Terms, you must not use our website or purchase our products.

1. About Us

Indus Terracotta (“we”, “us”, “our”) is a brand offering handcrafted terracotta jewellery and related products through our online store.

Website: www.industerracotta.com
Email: info@industerracotta.com

2. Use of Our Website

By using our website, you confirm that:

You are at least 18 years old, or accessing the site under the supervision of a parent or legal guardian.
You will use this website only for lawful purposes and in accordance with these Terms.

You agree not to:

Use the site in any way that may damage, disable, or impair the website or interfere with another user’s experience.
Attempt to gain unauthorised access to the website, user accounts, or connected systems.

We may suspend or terminate your access if we suspect misuse or violation of these Terms.

3. Product Information & Handmade Nature

We strive to display accurate product descriptions, prices, and images. However:

All Indus Terracotta pieces are handcrafted, so variations in colour, texture, size, or pattern may occur. These are not considered defects.
Colours may appear differently depending on your device screen and settings.
We reserve the right to modify or discontinue any product at any time without prior notice.

4. Pricing, Orders & Payment

All prices shown on the website are in INR, unless otherwise stated.
Prices, offers, and product availability are subject to change without notice.
We reserve the right to refuse or cancel any order, for reasons including but not limited to stock unavailability, suspected fraud, or incorrect pricing.

By placing an order, you:

Confirm that all information you provide is true, accurate, and complete.
Authorise us or our payment processors to charge your selected payment method for the total order amount (including any applicable taxes, duties, and shipping fees).

If we cancel an order after payment has been processed, we will issue a refund to your original payment method.

5. Shipping & Delivery

We ship to selected locations as listed on our website.

Estimated delivery times are provided for convenience and are not guaranteed. Delays may occur due to courier issues, customs, festivals, or other external factors.
Risk of loss passes to you once the order is handed over to the courier, subject to our damages and issues and returns policies.
You are responsible for providing the correct shipping address. We are not liable for lost packages due to incorrect or incomplete addresses provided by you.

Any customs duties, import taxes, or fees imposed by your country are your responsibility unless explicitly stated otherwise at checkout.

6. Returns, Refunds & Exchanges

Our Return & Refund Policy forms part of these Terms.

Key points:

We have a 5‑day return policy, subject to eligibility conditions (unused, original packaging, etc.).
Damaged or wrong items must be reported within 24 hours of delivery with clear photos.
We do not accept returns for custom/personalised items, gift cards, or final-sale items.
Items damaged after delivery due to mishandling, wear and tear, or exposure to water/chemicals are not eligible for return or refund.

For full details, please refer to our Return & Refund Policy available on our website.

7. Care & Fragility of Terracotta Jewellery

Terracotta is a fragile, handcrafted material and requires careful handling:

Avoid dropping, bending, or applying pressure.
Keep away from water, perfumes, cosmetics, and harsh chemicals.
Store in a padded box or pouch when not in use.

Damage caused by improper care is not covered under our returns or warranty policies.

8. Intellectual Property

All content on this website, including text, images, logos, graphics, designs, and product photos, is the property of Indus Terracotta or its content suppliers and is protected by applicable copyright, design, and trademark laws.

You may not:

Copy, reproduce, distribute, publish, or create derivative works from our content without our prior written permission.
Use our name, logo, or product images for any commercial purpose without consent.

9. User Accounts & Information

If you create an account on our website:

You are responsible for maintaining the confidentiality of your login details.
You agree to notify us immediately if you suspect unauthorised use of your account.
We are not liable for any losses arising from misuse of your account due to your failure to safeguard your credentials.

You agree that all information you provide (name, contact details, address, etc.) is accurate and kept up to date.

10. Privacy & Data Protection

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data.

By using our site, you consent to our collection and use of your information as described in the Privacy Policy.

11. Third‑Party Services & Links

Our website may contain links to third‑party websites or services (such as payment gateways, social media, logistics providers).

We do not control and are not responsible for the content, policies, or practices of any third‑party sites.
Your use of third‑party services is at your own risk and subject to their terms and policies.

12. Disclaimer of Warranties

To the maximum extent permitted by law:

Our website and products are provided on an “as is” and “as available” basis.
We do not guarantee that the website will be uninterrupted, error‑free, or secure at all times.
We make no warranty regarding the accuracy, reliability, or completeness of any content or product description.

Nothing in these Terms limits any rights you may have under applicable consumer protection laws.

13. Limitation of Liability

To the fullest extent permitted by law, Indus Terracotta, its owners, employees, and affiliates shall not be liable for any:

Indirect, incidental, special, or consequential damages
Loss of profits, revenue, or data
Damages arising from misuse, improper handling, or unauthorised use of our products

Our total liability for any claim relating to a purchase shall not exceed the amount you paid for that specific order.

Some jurisdictions do not allow certain limitations; in such cases, our liability will be limited to the maximum extent permitted by local law.

14. Indemnity

You agree to indemnify and hold harmless Indus Terracotta from and against any claims, liabilities, damages, losses, and expenses (including legal fees) arising out of:

Your misuse of our website or products
Your violation of these Terms
Your violation of any third‑party rights

15. Changes to These Terms

We may update or modify these Terms of Service from time to time.

Any changes will be posted on this page with an updated “Last updated” date.
Your continued use of the website after changes are posted will constitute acceptance of the updated Terms.

We encourage you to review these Terms regularly.

16. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of india, without regard to its conflict of law principles.

Any disputes arising out of or in connection with these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of Chennai, India

17. Contact Us

If you have any questions about these Terms of Service, please contact us at:

Email: info@industerracotta.com
Website: www.industerracotta.com