Refund policy
Replacement Policy – Indus Terracotta
Last updated: June 13, 2026
No Returns & No Refunds
All sales are final. We do not accept returns or issue refunds for any reason, including change of mind, incorrect selection, or personal preference.
Replacement for Transit Damage Only
We offer a free replacement exclusively for products that are damaged during transit/shipping. To be eligible:
- Unboxing video is mandatory – You must record a clear, uninterrupted video starting from the sealed/unopened package showing the full unboxing process. Claims submitted without an unboxing video will not be accepted under any circumstances.
- 2. The damage must be caused by transit (crushed, broken, or cracked product/packaging on arrival).
- 3. The replacement request must be raised within 48 hours of delivery.
How to Claim a Replacement
Email us at info@industerracotta.com within 48 hours of delivery with the following:
- Your order number
- - Your unboxing video (mandatory – without this, the claim will not be processed)
- - Clear photos of the damaged product and packaging
We will review your claim and respond within 2–3 business days. If approved, a replacement will be shipped at no additional cost to you.
For any questions, contact us at info@industerracotta.com or call +91 95850 22228.